Is someone using your personal information to open accounts, file taxes, or make purchases?
Identity thieves steal your personal information to commit fraud. They can damage your credit status and cost you time and money restoring your good name. To reduce your risk of becoming a victim, follow the tips below:
- Don’t carry your Social Security card in your wallet or write it on your checks. Only give out your SSN when absolutely necessary.
- Protect your PIN. Never write a PIN on a credit/debit card or on a slip of paper kept in your wallet.
- Watch out for “shoulder surfers”. Use your free hand to shield the keypad when using pay phones and ATMs.
- Collect mail promptly. Ask the post office to put your mail on hold when you are away from home for more than a day or two.
- Pay attention to your billing cycles. If bills or financial statements are late, contact the sender.
- Keep your receipts. Ask for carbons and incorrect charge slips as well. Promptly compare receipts with account statements. Watch for unauthorized transactions.
- Tear up or shred unwanted receipts, credit offers, account statements, expired cards, etc., to prevent dumpster divers getting your personal information.
- Store personal information in a safe place at home and at work. Don’t leave it lying around.
- Don’t respond to unsolicited requests for personal information in the mail, over the phone or online.
- Install firewalls and virus-detection software on your home computer.
- Check your credit report once a year. Check it more frequently if you suspect someone has gotten access to your account information.
How to Report Identity Theft
Your wallet contains some of your most important personal items, from hard-earned money to credit cards and driver’s license. For an identity thief, your wallet offers a treasure trove of personal information. If you suspect or become a victim of identity theft, follow these steps:
- Report it to your financial institution. Call the phone number on your account statement or on the back of your credit or debit card.
- Report the fraud to your local police immediately. Keep a copy of the police report, which will make it easier to prove your case to creditors and retailers.
- Contact the credit-reporting bureaus and ask them to flag your account with a fraud alert, which asks merchants not to grant new credit without your approval.
If your identity has been stolen, you can use an ID Theft affidavit to report the theft to most of the parties involved. All three credit bureaus and many major creditors have agreed to accept the affidavit. You can download the ID theft affidavit or request a copy by calling toll-free 1-877-ID-THEFT (438-4338). You can also file a complaint with the Federal Trade Commission.
Seniors and ID Theft
Seniors are vulnerable to identity theft. Here are some common schemes that ID thieves use to steal the identity of seniors.
- Telemarketing. An ID thief may call, making fraudulent offers for products, benefits or medical services. The caller will require you to provide personal information, such as your social security number, birthday, or Medicare ID number.
- Tax ID theft. Phony tax preparers steal your social security number and sell it to scammers. ID thieves may also read obituaries so that they can file a tax return in the deceased person’s name. This can be a problem for a surviving spouse, when he or she tries to file taxes later in the tax season. For more information contact the IRS’ Taxpayer Advocate Service at 1-877-275-8271.
- Medical ID theft. In general, seniors have more contact with medical service providers that can take advantage of access to their insurance information to get medical services in your name or to issue fraudulent billing to you and your health insurer.
- Nursing home and long-term care. Staff at these facilities have access to seniors’ personal information on file, as well as the potential misuse or theft of seniors’ finances (for example check books or bank statements in the senior’s room) . You can report this fraud to the long-term care ombudsman in your state at long-term care ombudsman.
To report ID theft: U.S. Senate’s Special Committee on Aging’s Fraud Hotline at 1-855-303-9470.
Steps and advice to help protect you from identity predators
Identity theft victims often spend months or years recovering from the frauds perpetrated on their bank accounts and getting their credit rating corrected. Protect yourself against identity theft with this advice.
What is identity theft?
Identity theft is the act of taking personal information—like Social Security numbers or bank account numbers—and using it to “impersonate” someone for the purpose of stealing.
These crimes are usually financial in nature. For example, identity thieves typically:
- Use stolen credit card numbers
- Take money from victims’ bank accounts
- Open unauthorized credit cards
- Obtain unauthorized bank loans
In some more elaborate schemes, criminals even use the stolen personal information to get a job, take out an insurance policy, rent a home or take out a mortgage in the victim’s name.
How do the identity thieves steal information?
- By stealing or otherwise obtaining physical documents – Many identity theft cases are the result of a lost or stolen wallet, checkbook, credit card or other physical document. Some store credit cards may still require Social Security numbers or other credit information on their written applications—there have been instances of these applications being stolen and used by identity thieves. More intrepid thieves use old-fashioned methods, such as ‘dumpster diving’—that is, rooting around in people’s garbage to collect financial information.
- By stealing or obtaining hardware – Your laptop, thumb drives and other electronic data storage devices are a rich source of your personal information.
- By coaxing personal information via phone calls – Unless you yourself have initiated the phonecall, do not give any private data to callers. Legitimate financial institutions and businesses make it a point to keep information secure and will not ask to you provide it over the phone.
- By obtaining personal information via online means – Some identity theft schemes use online scams like ‘phishing’—where thieves use email inquiries purporting to be from financial or other online organizations to obtain sensitive account information. Identity theft is a potential problem when computer servers at large institutions are hacked and breached and with online shopping or other websites that don’t have security safeguards in place.
What is the impact of identity theft?
Victims of identity theft fraud often travel a long and frustrating road to recovery. Depending on the severity of the identity theft fraud damage, the recovery process (including getting credit records corrected) can take anywhere from a few weeks to several years. In the meantime, victims are often left with lower credit scores and may have difficulty getting credit, obtaining loans and even finding employment.
Does insurance cover identity theft?
With most credit cards, once you’ve reported the card missing, you’re only liable for a stated amount of the fraudulent charges. Homeowners insurance and renters policies may provide a limited amount protection for loss of cash or credit cards.
However, identity theft comes with not only financial loss, but far reaching consequences like blows to your credit and reputation that may take much time and paid professional expertise to resolve. As a result, many companies now provide insurance products that not only cover costs associated with identity theft incident recovery, but also provide “restoration” services to make the process easier and faster.
Policies vary by insurer and by state, but some of coverages and services that may be provided include:
- Assignment of a consumer fraud specialist or case manager
- Replacement of government issue identifications
- Assisting with civil judgments, criminal charges, audits or hearings related to fraud perpetrated by the “impostor”
- Resolution services to help reclaim identity and restore credit
- Reimbursement of attorney’s fees
- Reimbursement of administrative fees and expenses and fees
Tips for avoiding identity theft
- Keep the amount of personal information in your purse or wallet to the bare minimum.Avoid carrying additional credit cards, your social security card or passport unless absolutely necessary.
- Guard your credit card when making purchases. Be vigilant about good credit card keeping habits—for example, make it a point to keep your wallet in your hand until the clerk gives back your card. Don’t fall prey to “shoulder surfers” who may be nearby—shield your hand when using ATM machines and be alert to those around you when giving out personal information on the phone.
- Always take credit card or ATM receipts. Don’t throw them into public trash containers, leave them on the counter or put them in your shopping bag where they can easily fall out or get stolen.
- Do not give out personal information. Whether on the phone, through the mail or over the Internet, don’t give out any personal information unless you have initiated the contact, are sure you know who you are dealing with and that the line is secure.
- Proceed with caution when shopping online. Use only secure, authenticated websites to conduct business online. Before submitting personal or financial information through a website, check for the locked padlock image on your browser’s status bar or look for “https://” (rather than http://) in your browser window—the “s” indicates a higher level of security. If you have any concerns about the authenticity of a web page, contact the owner of the site to confirm the URL.
- Be aware of phishing and pharming scams. In these scams, criminals use fake emails and websites to impersonate legitimate organizations. Exercise caution when opening emails, attachments and instant messages from unknown sources. Never give out personal, financial or password related information via email.
- Make sure your computer security is up to date. Have firewall, anti-spyware and anti-virus programs installed on your computer and update regularly.
- Monitor your accounts. Don’t just rely on your credit card company or bank to alert you of suspicious activity. Carefully monitor your bank and credit card statements to make sure all transactions are accurate. If you suspect a problem, contact your credit card company or bank immediately.
- Order copies of your credit report and review for errors. Preferably, get one from each of the three major credit reporting bureaus (Equifax, Experian). By law, you should be able to get at least one for free, and many banks and other financial institutions provide them as a service to their customers.
Your credit report contains information on where you work and live, the credit accounts that have been opened in your name, how you pay your bills and whether you’ve been sued, arrested or filed for bankruptcy. Make sure these reports accurate and includes only those activities you’ve authorized.
- Place fraud alerts at the major credit bureaus. A fraud alert at tells creditors to contact you before opening any new accounts or before making any changes (like changes of address) to your existing accounts. This makes it more difficult for identity thieves to open accounts in your name. You just have to contact one bureau; by law, the agency you contact is required to contact the other two.
- Use secure passwords on your credit card, bank and phone accounts. Avoid using easily available information like your mother’s maiden name, your birth date, any part of your Social Security number or phone number, or any series of consecutive numbers. If you suspect a problem with your credit card, change your password.
- Shred documents with personal information before disposing of them. This includes any paperwork with credit card numbers, bank statements, charge receipts or credit card applications.
What to do if you’re an identity theft victim
- If you’ve had a theft where your personal information has been compromised, such as stolen wallet or credit cards or a phishing scam, immediately report it to the credit card company, applicable financial institutions, and to the police. Ask for a copy of the police report (you will need it if you want to file an insurance claim).
- If you are—or suspect you’ve been—the victim of a phishing scam or other electronic incident, immediately report the incident to any of your financial institutions or credit card companies that might be compromised, and register a fraud alert with a credit reporting company.
- Learn more about potential large scale data breaches and privacy issues from organizations such as the non-profit Privacy Rights Clearing House.
- Report identity theft incidents or attempts to federal agencies that monitor them, such as the FBI Internet Crime Complaint Center and the Federal Trade Commission (FTC) Consumer Information Identity Theft, which can provide further advice and assistance.
Major credit bureaus:
Federal Trade Commission (FTC) Consumer Information for Identity Theft
- Online FTC Identity Theft
- Or call 877-IDTHEFT
Dear Valued Customer,
In this issue of “——————–“ we’re focused upon the very real dangers surrounding identify theft.
Identity theft remains the number one concern among consumers contacting the Federal Trade Commission. In fact, the FTC estimates that as many as 9 million Americans have their identities stolen each year. And, once they have your personal information, identity thieves use it in a variety of ways.
Read on to understand what identity theft is, how to find out if your identity was actually stolen, and how you can prevent it from happening. Take an online quiz to test your knowledge of identity theft, and more. Lastly, feel free to contact us if you are interested in identity theft insurance.
We appreciate your continued business and look forward to serving you.